BY PHONE: Call 1-417-882-0995, Monday thru Friday,
9:00 am to 3:00 pm CST time, to speak with a
Customer Service representative who can help you with
any order questions.

If there’s any question you can’t find the answer to in
the Spring Valley Herbs FAQs, feel free to call Customer Service
at 1-417-882–0995, Monday thru Friday, 10:00 am – 4:00 pm CST,
or email us.

FAQ

Q: Where are you located?

A: Springfield, Mo

Q:What hours are your Customer Services reps available?

A: Monday thru Friday, 9:00 am – 3:00 pm CST

Q:What payment methods do you accept?

A: Discover, American Express, Visa, Mastercard

Q:Will my email address be shared with other companies?

A: No.  We do not buy, sell, share, or rent any of your information at anytime – period.

Q: What are your shipping rates ?

A:  Shipping is calculated based on the weight and destination of your order. Depending on what you order and how much and how far your package will be going will be factors on the price. You can receive shipping quotes to your destination at any time by providing your zip code to the shipping address at the bottom of the MY Cart page.

Q.How long will it take to receive my order?

A. Generally, from the date of shipment, you can expect your order to be received within 2 – 5 Business Days

Q:Do you ship outside the United States?

A: Yes, Currently we have opened sales channels to: Canada, Dominion Republic,Finland , France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Greenland, Guam, Ireland , Italy, Japan, Peurto Rico, United Kingdom

Q: What is your return Policy?

We will not accept returns on any opened products with the exception of products that are covered by a Satisfaction Guarantee. If you want to return an opened product, please contact us to find out if the product is coverred by a guarantee, most products are not covered by any guarantees.

• Returns must be pre-approved by Customer Service and assigned with a RMA Number. (Return Merchandise Authorization)
• Returns will not be accepted under any circumstances without a valid RMA Number
• Returns must be received by us within 30 days of the date that we initially shipped the order.
• Returns of non-defective products will be refunded minus shipping and a 20% restocking fee. Example: if your order total came to $10.00 before shipping, we will only refund to you $8.00.
• The customer is responsible for return-shipping, we will not refund your costs for shipping the item back to us.
• We will refuse delivery on any return that is shipped to us with postage due (or COD)
• The decision as to what constitutes a defective product will be made by us and not the customer.
• We will not be responsible for products that are broken in shipment. We package each shipment very carefully to ensure that it reaches you entact, however, we will not take responsibility for damage done by the carrier.
• All refunds will be issued in a manner that is up to our discression. If you ordered with your credit card then the refund might be in the form of a credit (or partial credit) to your card. We might also choose some other method to issue your refund, at our own discression.Shipping and handling are non-refundable.

Q: Are you the same Spring Valley line sold at Wal-Mart?

A: Short answer: No

Longer Answer:

We are in no way affiliated with the line of product sold at Wal-Mart stores. We are a small health food store located in Southern Missouri. We DO NOT make or manufacture any vitamins. Wal-Mart has about 20 different companies that manufactures that line for them. You will have to look on the label and see where it says “Manufactured By” or “Distributed By” to see who made that particular formula for Wal-Mart. We may have a similar name; but we are Spring Valley Herbs and Natural Foods and Wal-Marts House Brand is Spring Valley Vitamin Co. I hope this helps clear up the confusion

The parent company is a company called US Nutrition Inc. which owns Natures Bounty and Spring Valley which is sold at Wal-mart stores.
To contact Spring Valley Vitamin Co. please call 866-607-0342

or visit the link below
US Nutrition Inc.
2100 Smithtown Ave
Ronkonkoma NY 11779
USNWebOperations@nbty.com +1.6312005661 Fax: +1.6312441777

Q: What are your shipping rates?

A: Currently Shipping is calculated by Weight & Destination.
This way we can assure the customer they are paying exactly what it costs to ship their package.
At any time during your shopping process you can go to the MY CART link (located at the top right) above the search bar.
Please supply your State and Zip-code into the calculator and it will give you the price for multiple different shipping option for your order.

Q: What are your Shipping options?

A: USPS

USPS First Class Mail
Packages received between 3-9 Business days from date of shipment
Monday-Friday Delivery
Used for packaged weight 13oz or less
Delivery confirmation available
Rural area my require additional delivery time

USPS Priority Mail
Packages received between 3-9 Business days from date of shipment
Tracking available
Monday-Friday delivery

USPS Express Mail
Packages delivered Next day to most areas
2nd day to all others.
Monday-Saturday Delivery
Tracking Available
Signature waiver available
Please contact us or use The United States Postal Service website to confirm next day availability in your area
Orders must be placed by 1:00pm Monday-Friday for expedited shipping

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Q: Do you offer Free Shipping?

A: Yes. Currently Free Shipping is offered for orders Over $200.00, being shipped to the contiguous 48 states.

Q: How long until my order ships?

A: Orders are shipped within 24-48 hours of being placed. Please note ordering time requirements for expedited shipping.

If any items on your order are out of stock we will contact you via email as soon as possible. Due to the increasing cost of shipping we do not make partial shipments on out of stock items. When emailed we will ask if you prefer to:
1: Place entire order on back order until all items are ready to ship
2: Edit the out of stock items off the order and ship the remainder
3: Switch the item out for an item in stock and ship the new order
4: cancel entire order.

To help you make the most informed decision possible about out of stock items, we will let you know when we expect the items back in and the order to ship.
(most items are usually due in later that week, or the beginning of the next)

*We do apologize for any inconvenience this policy may cause you. We appreciate your patience and understanding in our efforts to keep the cost of business low, so we may continue to pass on the savings to you!

Q: What location does my order ship from?

A: All orders are shipping from our office in Springfield, Missouri 65804

Q: How can I track my Order?

A: Once you order has been shipped you will receive a shipping confirmation email. The email will provide: The shipping method, the tracking number, and a link to sign into your account to track the package
* If you did not receive an email, please do not hesitate to contact us at: 417-882-0995

Q: Can I ship to an alternate Address?

A: Yes. After filling out the Billing information on the Card, you will be prompted to fill out the shipping address of your choosing.

Q: What if I entered my Shipping Address incorrectly?

A: We do our best to insure that the shipping address you supplied has been double checked for accuracy. It is the customers responsibility to supply us with the correct shipping information.
*Additional charges will be applied if the shipping address is not correct, or if package needs to be reshipped or forwarded

Q:Do you ship to FPO,APO,PO Boxes?

A: Yes. Please include the full zip-code for FPO & APO addresses. All FPO, APO & PO Boxes are shipped via USPS.

Q:Do you charge Sales Tax?

A:Missouri residents are subject to Sales Tax on items.

By placing an order with us, over the phone or through our website, you imply that you agree to be bound by the terms of these policies.

Spring Valley has been shipping to customers all around the globe for over
10 years! We will do our best to ensure your package arrives to you in a
timely fashion with as little additional cost as possible.!

Q: Do you ship Internationally?
A: Yes. Currently we have opened sales channels to these countries:

Australia	Greenland	Tailand
Bahrain	Ireland	Taiwan
Belgium	Isle of Man	Turkey
British Virgin Islands	Israel	United Kingdom
Canada	Japan	U.S. Minor Islands
China	Luxembourg	U.S. Virgin Islands
Costa Rica	Mexico
Croatia	Morocco
Cuba	Netherlands
Cyprus	New Zealand
Dominican Republic	Peru
Ecuador	Poland
Finland	Puerto Rico
France	Russia
French Guiana	Swedan
Germany	Switzerland

If you do not see your country please feel free to CONTACT US.

Q: What Shipping Methods to you offer for International Customers?

A: We offer Shipping options from USPS

USPS First Class Mail International
Packages up to 4 lbs
Received Time Varies by Destination

USPS Priority Mail International
Received on Average in 8-10 Business Days from date of shipping to most
countries.
Delivery Confirmation available

USPS Express Mail International
Received on Average in 3-5 Business days from date of shipment – To
most countries

Delivery Confirmation available

USPS Global Express Guaranteed
Received on Average in 1-3 Business days from date of shipment – To
most countries
Tracking Available

Q: How much does shipping cost?

A: Shipping depends on the weight and destination of the order.
You will be given multiple different shipping options at MY Cart and at
CHECKOUT. You will decide which shipping method you prefer and would like
to purchase.

** You may receive a Quote on Shipping Rates at in time in your shopping
process. Go to MY CART and supply the Shipping Calculator with the Shipping
Country and Postal Code. You will be given the Shipping methods and their
costs available for your order. This is also available at checkout.

Q: What types of Payment do you accept?

A: We take: Mastercard, Visa, Discover & American Express

Please note that all prices on the website are in U.S. Dollars. Your credit card/bank company may charge a foreign transaction fee

If you have trouble using your card to make a purchase, please contact your back to make sure your card as been approved/enabled for foreign currency transactions.

Q: Will I be charged any Customs, Taxes, Duties or Tariffs for my Package?

A: Unfortunately the answer varies from country to country.We will do our
best to fill out the customs forms in a matter to help lessen the chances,
but there is always the possibility that your package will incur charges.

Q: If I incur an Customs Taxes or Duties will I be reimbursed?

A: No. It is the customers responsibility to be familiar with the countries
regulations for importing items. As stated we will do everything we can on
our end, but in the end it is the customers responsibility to pay for any
necessary tariffs to receive their package.

Restricted items
SpringValley tries our best to make sure that restricted items in certain
countries are not processed for shipment. We can not guarantee that we are
up to date on your countries restriction information. It is therefor, the
customers responsibility to be knowledgeable of items not permitted for
importation before making a purchase. Please contact your local customs
authorities for the most current restrictions/regulations policies before
you place an order.

If your package is held by customs or returned to us because you have
purchased a restirced item in you country, SpringValley will not be able to
issue any refunds for your order.

Our International Policy States: You (the customer) order Internationally
at your own risk!

International Refund Policy

Package Loss
Customers are required to submit a claim for a lost package with in 60
days from the date of purchase. Please email us here:
A formal inquiry will be submitted with the carrier about your package
After a formal inquiry as been submitted and satisfied, we will offer you
a replacement shipment or a refund.

Package Refusal by Customer
If a customer refuses a package, for any reason, the customer will be
refunded for the price of the products only, minus a 20% restocking fee.
Reasons for refusal include, but are not limited to: unanticipated customs
fees, change of mind, etc.
The customer will also be responsible for any return shipping costs
incurred by Spring Valley due to refusal.

Customs Seizure of package, Destroyed or Un-Returned
If your package is seized, destroyed or un-returned by customs there
will be no refunds. International Orders are placed at your own risk.
Please make sure you contact your local customs facilities on
regulations/restrictions before you make a purchase.

Received Wrong/Damaged item?
If you receive an incorrect item or a damaged item please contact us
within 14 days of receiving your package. You will be issued a refund for
the amount of the item. Due to the cost of shipping, we are unable to send
our replacement shipments.

By placing an order with us, over the phone or through our website, you 
imply that you agree to be bound by the terms of these policies.

Returns/Refund Information

• All returns must be approved by a Customer Service Representative first.
• If you return items without prior approval you will not be eligible for a refund.
• Returns must be received to us within 30 days of the initial ship date.
• We will not accept returns on any opened products.
• Returns of un-opened, non-defective items will be refunded the price of the item minus a 20% restocking fee.
• The decision as to what constitutes a defective product will be made by
• SpringValley and not by the customer.
• No refunds are available on Shipping Costs

Q:What if I do not like the item, or did not receive the desired effect?

A: No.
We understand what one person likes another may not. Things like, smell, taste etc. are personal preferences and we can not accept returns to due those reasons.

SpringValley sincerely hopes that you received the desired effect from the supplements you purchased. However, there is no guarantee that will happen. Doctors and pharmacists are unable to make such guarantees on prescription medication, the same goes for dietary supplements. Do not purchase multiple bottles of a supplement if you are not sure whether it will work for you.

Q: Can I return an item due to allergic reaction?

A: No. Once again, even Doctors and Pharmacists are unable to make such a guarantee. Natural herbs and dietary supplements, just like prescriptions, can have side effects. Discuss with your health care provider if a particular supplement is appropriate for you before you purchase. Always start with a low dose, even if it means using a portion of a capsule or tablet. Combining certain supplements together or supplements and prescription medicines can sometimes lead to unexpected reactions.

*Customers assume all risk when taking any supplements.We cannot guarantee a supplement will help you; however, we do guarantee that the products we are
offering are of the highest quality available.

Received wrong or missing item?
Please contact us within 14 days of receiving your order. We will offer you a replacement or refund of the item. If an item needs to be returned to us, we will send you a prepaid shipping label.

Recieved broken item?
Please contact us within 14 days of receiving order. We will offer you a replacement or a refund for the damaged item.

Customers Forfeits their right to make any claims on missing,incorrect or damaged items after 14 days of receipt of order.

Q: How will I be refunded?

Refunds will be put back onto the card used to purchase the order.  If the card used to place the order is not longer active you willhave the option to refund to alternate credit card or receive store credit to be used on your next order. We do not cut checks or send money orders for refunds. There are no exceptions to these rule.

By placing an order with us, over the phone or through our website, you imply that you agree to be bound by the terms of these policies.